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TERMS AND CONDITIONS OF SALE 

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Darth Industries Holdings Pty Ltd (ABN 65 664 953 833)

1. Application of Terms

These Terms and Conditions apply to all sales of goods supplied by Darth Industries Holdings Pty Ltd (“Darth Industries”, “we”, “us”). By purchasing goods, the customer (“you”) agrees to be bound by these Terms.

2. Inspection Upon Delivery

All goods must be inspected immediately upon delivery.

Any incorrect, damaged, or short deliveries must be reported in writing within 48 hours of receipt. Signing any delivery documentation confirms that goods have been received in full and in good condition.

3. Pre-Installation Responsibility

Prior to installation, you must ensure that all goods:

• Are correct in type, size, and quantity

• Are from the same shade/batch where required

• Are suitable for the intended purpose

• Are free from visible defects

If any issue is identified, DO NOT INSTALL and contact us immediately.

4. Installation Constitutes Acceptance

Installation of goods constitutes full acceptance.

To the maximum extent permitted by law, no claims will be accepted after installation, including claims relating to:

• Defects

• Incorrect product selection

• Shade or size variation

• Fitness for purpose

• Labour, delays, or associated costs

5. Product Variation (Shade, Size & Finish)

You acknowledge that:

• Shade/batch variation and surface characteristics (including crazing) are inherent in ceramic and porcelain products

• Samples are indicative only

• Tile sizes are nominal and may vary between batches

• Slip ratings are indicative only and may vary between batches

It is your responsibility to confirm suitability prior to purchase and installation.

6. Quantities & Batch Consistency

You are responsible for ordering sufficient quantities to complete your project.

Darth Industries does not guarantee that future orders will match the original batch, shade, or calibre. Additional orders may incur handling and delivery charges.

7. Cleaning, Maintenance & Site Protection

You must:

• Protect all installed surfaces during construction

• Remove grout haze in accordance with manufacturer instructions

• Use appropriate cleaning methods

The use of acids or harsh chemicals may alter the product surface. Darth Industries accepts no liability for damage caused after installation or treatment.

8. Returns Policy

Returns are subject to approval and must comply with the following:

• Goods must be in original, unused condition

• A 20% handling fee applies to all returns

• Original delivery charges are non-refundable

• Partial returns may incur proportional freight charges

• Returns must be completed within 7 days of approval

• Minimum batch/stock holding restrictions may apply

You are responsible for arranging return transport unless otherwise agreed.

9. Australian Consumer Law (ACL)

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10. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the replacement or supply of equivalent goods

• We are not liable for any indirect, consequential, or economic loss, including loss of profits, project delays, or labour costs

11. Governing Law

These Terms are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of the courts of the relevant State or Territory.

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